Refund & cancellation policy

Scope

This policy applies to all orders placed on wastD and shipped within India. The plain-English version of how this works day to day is on the returns page; this page is the formal statement. Where the two appear to differ, this page governs.

Cancellation before dispatch

You may cancel an order at any time before it has been handed to the courier, at no cost. Email helpdesk@wastd.in with your order number. If the order has already been dispatched, it cannot be cancelled — please use the return process below once it arrives.

We may cancel an order ourselves, with a full refund, if the item is found to be out of stock after the order was placed, if the delivery address is not serviceable, or if we reasonably believe the order is fraudulent. You will be told why.

Returns

You may return any eligible item within 14 days of delivery. Return shipping is free anywhere in India — we arrange the reverse pickup.

To be eligible, the item must be:

• unworn and unwashed, beyond trying it on;
• in its original condition with all tags attached;
• free of stains, odours, alterations or damage caused after delivery.

Items marked final sale at the time of purchase are not returnable. This does not affect your rights in respect of a faulty item.

Exchanges

Size and colour exchanges are offered subject to availability. Because every wastD Edition is a single, finite production run, we cannot guarantee that a replacement will exist. Where the requested item is unavailable, we will issue a full refund instead.

Refund timelines

Once a returned item reaches us and passes inspection, we process the refund within two working days. The refund is issued to the original payment method. Your bank, card issuer or UPI provider then takes a further 5–7 working days to reflect it — that part is outside our control.

For a cancellation before dispatch, the refund is initiated within one working day.

If a payment is debited but no order is created, the transaction is reversed automatically by the payment gateway, typically within 5–7 working days. If it has not appeared after that, email us with the amount, date and payment reference and we will trace it with the gateway.

Damaged, defective or incorrect items

If an item arrives damaged, defective or is not what you ordered, tell us within 7 days of delivery with photographs. We will replace it or refund it in full, including any shipping you paid, at your choice. A genuine manufacturing fault is covered regardless of the 14-day window.

If a parcel arrives visibly tampered with or damaged, photograph it before opening — it makes the courier claim substantially easier.

How to start a return

Email helpdesk@wastd.in within the 14-day window with your order number (in the format WASTD/…), the item, and whether you want a refund or an exchange. We will confirm and book a pickup, usually within one working day.

Contact

Questions about this policy go to helpdesk@wastd.in. We respond within one working day.